ZenBooster Wifi

SUPPORT PAGE

HOW CAN WE HELP YOU?

Frequently Asked Questions

Setup With Mobile Phone

Setup With Computer

Best Practice

FREQUENTLY ASKED QUESTIONS

How do I set up and install my Zenbooster?

First turn on WLan, connect the SSID on the network list. Browse 192.168.188.1, enter password, connect the Wifi network by giving password, then set a name and password for Zenbooster and press start connect. Start using by connecting the network name you just gave.

Where should I position my ZenBooster extender for best results?

The ideal location to place the Extender is half-way between your wireless router and your computer, but the extender MUST be within the wireless range of the wireless router. Tip: If you have to use a different location, move the Extender closer to the device, but still within the wireless range of the router.

How do I factory reset my ZenBooster extender?

On the bottom of the Zenbooster, look for the Factory Reset button. Press and hold the reset button using a paper clip or pen and wait for at least 5-10 seconds or until the power LED blinks amber. Release the Factory Reset button and wait for the Zonbooster to reboot.

I have forgotten the Extended Wi-Fi password on my range extender. How do I recover it?

Step 1: Open a web browser and enter 192.168.188.1 in the address bar.
Step 2: Enter your Admin Password in the field provided.
Step 3: The password for each wireless band can be found under the Extended Wi-Fi section.

Why is my ZenBooster not connected to the WiFi router?

1. Push and hold the Factory Settings button (located on the below panel) for 5-10 seconds. Your Zenbooster resets and repeats the installation process again.
2. Connect your Zenbooster to your computer with an Ethernet cable. Launch a web browser on your computer. Type 192.168.188.1 and enter with password and repeat the installation process and Reconnect your WiFi devices to the booster.

How do I change the Wi-Fi password on my ZenBooster?

1. Use a computer or wireless client that’s connected to your Wi-Fi Range Extender via ethernet or wireless connection.
2. Open an Internet browser.
3. In the address bar, type 192.168.188.1.
4. Log in using your Username and Password.
5. Click Settings then Wireless.
6. Under General, look for WiFi Password. If it says Same as existing network password, it is using the same WiFi password as your main WiFi router. If it says Use a different password, it will show the type of password under Security Type and the Network Key.:

How do I change the SSID/network name of my Zenbooster?

login to the address: 192.168.188.1, go to setting, click on extended wifi and change the name.

How do I change the Administrator password on my Zenbooster?

You don’t need to change it, you set it up once and then the admin won’t be relevant anymore unless you need to configure the ZenBooster again.

What do I do if I am having trouble logging into my wireless ZenBooster?

If it is lit, use an Ethernet cable from Zenbooster to your device. In your web browser's address bar, enter the extender's default IP address: 192.168. 188.1. If you still cannot access your extender, reset and try again.

Why can't I login to the webpage/ip address utility of Zenbooster?

Connect ethernet.
Or
Step 1:Check your physical wired or wireless connection
Step 2: Reset to the factory defaults
Step 3: Situation A: The ping is successful but still can’t login the web interface
If you can receive a reply from Zenbooster SSID successfully, that means the device is working fine and probably the issue is caused by your browser or firewall. The steps below will help you eliminate influence of your browser/firewall.
Situation B: Failed Ping Commands
1. Check the TCP/IP properties
2. Check if your computer gets an IP address correctly.

Why can't I connect to the secured wireless network of the router?

1. Restart the router.
2. Make sure that the WLAN light is on or flashing, check the settings whether the SSID is broadcasted or hide.
3. Select the wireless network name and reboot
4. Try to change different security types to see whether you meet the same problem.

My extender didn't come with an installation document. What do I do?

Follow our Setup page on the internet. Or Contact support.

What is the warranty period of the ZenBooster?

We provide a 30 days warranty as default for every purchaser 3 years warranty for those who purchased the warranty package.

What does the light on front of my ZenBooster mean?​

Each Lite refers to a different scenario. Power, Lan, WiFi, and Extender lit green if you are connected perfectly in each perspective.

How do I manually reset the ZenBooster to factory defaults?​

Hold the reset button located at the bottom for 5-10 seconds or until the light blinks green. NOTE: Restarting your Zenbooster can resolve many connectivity issues without having to do a hard reset.

How do I recover my SSID password/web page pass?​

Once you change, you have to connect to the ip address 192.168.188.1 and look for the wireless name and change.

How can I retrieve the virtual MAC address from the ZenBooster to set up an Access List?

The Mac address is mentioned behind the Zenbooster unit.

SETUP VIDEO

WITH MOBILE PHONE

SETUP GUIDE

WITH MOBILE PHONE

STEP 1: Plug In Your Wifi Extender

Normal: Plug in, wait for 1 min, until the light of “Wifi” and “Power” turn green.

Abnormal: Press “Reset” hole at the bottom of the Extender for 8 seconds with paperclip of thin piece.

STEP 2: Connect Your Extender SSID

Please Connect to the SSID of “wifi-XXXX” (“XXXX” are the last 4 digits of the MAC Address that appears at the back of the product.)

Note: You can’t surf the internet until you finish all the setup.

STEP 3: Sign in to Management Page on Google Chrome or Firefox

Most of the PC or Mobile Phones will recognize and sign in to the management page automatically.

Note: Please make sure that you have connected the SSID (wifi-xxxx) of the wifi extender successfully. If not, please enter 192.168.188.1 on the browser.

STEP 4: Enter the Default Password: admin

STEP 5: Scan and Connect to the Host Router You Want to Extend!

STEP 6: Enter the Password of Your Host Router

Note: Make sure you enter the right password (special characters not allowed, for example: %,@,#)

STEP 7: Set Your Extender SSID and Password

STEP 8: Check Details and Make a Note of the Wireless Info

Note: After checking and saving the details, click “Start Connect” and wait 30-60 seconds.

STEP 9: When You Finished Setting Up, Wait 30-40 Seconds Until the Extender Light is on.

STEP 10: The Extender Led Light Will Turn Green, That Means the Extender Mode Successfully Done!

STEP 11: Reconnect Your Wifi Extender

After connecting to the extender SSID, you can access the internet!
Note:

SETUP VIDEO

WITH PC

SETUP GUIDE

WITH PC

STEP 1: Plug In Your Wifi Extender

Normal: Plug in, wait for 1 min, until the light of “Wifi” and “Power” turn green.

Abnormal: Press “Reset” hole at the bottom of the Extender for 8 seconds with paperclip of thin piece.

STEP 2: Connect Your Extender SSID

Please Connect to the SSID of “wifi-XXXX” (“XXXX” are the last 4 digits of the MAC Address that appears at the back of the product.)

Note: You can’t surf the internet until you finish all the setup.

STEP 3: Sign in to Management Page on Google Chrome or Firefox

Most of the PC or Mobile Phones will recognize and sign in to the management page automatically.

Note: Please make sure that you have connected the SSID (wifi-xxxx) of the wifi extender successfully. If not, please enter 192.168.188.1 on the browser.

STEP 4: Enter the Default Password: admin

STEP 5: Scan and Connect to the Host Router You Want to Extend!

STEP 6: Enter the Password of Your Host Router

Note: Make sure you enter the right password (special characters not allowed, for example: %,@,#)

STEP 7: Set Your Extender SSID and Password

STEP 8: Check Details and Make a Note of the Wireless Info

Note: After checking and saving the details, click “Start Connect” and wait 30-60 seconds.

STEP 9: When You Finished Setting Up, Wait 30-40 Seconds Until the Extender Light is on.

STEP 10: The Extender Led Light Will Turn Green, That Means the Extender Mode Successfully Done!

STEP 11: Reconnect Your Wifi Extender

After connecting to the extender SSID, you can access the internet!
Note:

BEST PRACTICE

The key to better signal: Placement

Where you put the extender is key to its success, so keep an open mind and be ready to move your extender around if the results are disappointing. Start with a floorplan or sketch of your abode marked with the router’s location, the dead zones and AC outlets. Look for a power outlet that’s roughly halfway between the router and where you want the extender’s Wi-Fi signal to go. Plug in the extender and follow the directions for linking it with your router. Once it’s operating, go to the dead zone and see if it’s been enlivened with Wi-Fi.Before firing up the extender I give the network a pretest with Ookla's Speedtest for measuring online bandwidth. Once the extender's operating, go to the dead zone and see if it’s been enlivened with Wi-Fi. If so, check its bandwidth with Speedtest. Your speed won't be as high as near the host, but it's a step forward.

Finding the right spot: AC extension cord

If you can’t find a good location for the extender, you might need to use an AC extension cord to get the extender to where it works best. Try things like putting the extender on top of a bookshelf or on an armoire.

Need more coverage? Go Ethernet

You have two optionin two different cases. Use an Ethernet cable wifi router to Zenbooster or Zenbooster to PC, to cover up the distance where the network doesn’t reach.